By: Rianto Nurtjahjo, SE,MM
CROSS CULTURE MANAGEMENT – BUSINESS ETIQUETEE
BUSINESS CULTURE IN INDIA
India is one of the most diverse countries in the world it is sophisticated , modern , industrial leader that is home to many primitive tribes and millions of poor people. The caste system limits social mobility (600.000 people belong to lowest caste)
Meeting and greeting
- Westerners may shake hands, however , greeting with ‘namaste’ (na-mas-Tay) (placing both hands together with a slight bow) is appreciated and shows respects for Indians customs.
- Men shake hands with men when meeting or leaving. Men do not touch women when meeting or greeting. Western women may offer their hand to a westernized Indian man, but not normally to others. Traditional Indian women may shake hands with foreign women but not usually with men.
- Business cards are exchanged and Indians are very conscious of the protocol. Always present business card when introduced. English is appropriate for business card.
- Decisions are strongly influenced from the top. Usually one person makes all major decision. Attempts to deal with the highest-level person available.
- It is considered rude to plunge into business discussion immediately. Ask about your counterpart family interests, hobbies, etc , before beginning business discussions.
- Indian counterpart may not show up for scheduled meeting. Be prepared to reschedule.
BUSINESS CULTURE IN SOUTH AFRICA
When doing business in south Africa you are expected to have a good knowledge of the local situation –politics, economics. You should take time and try to establish a good relationship with your South Africa partners.
Meeting and Meals in South Africa
Scheduling a meeting in South Africa may take some time, especially if you are arranging in by phone or via email .it is best if you send a fax message for example which brief states the context of the meeting before actually calling the appoint a date time for it
If you are invited to dinner at the house of a business partner, an appropriated gift is bottle of good South African wine, chocolate or flowers.
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